FREQUENTLY ASKED QUESTIONS
Polymer clay - It is safe to wear and durable
It depends whether the demand for the collection is high. If we are able to fulfil the requests, we will re-stock or create a time-limited backorder. Every piece from each collection is specially handmade with love, so no two pieces are ever the same. We usually update frequently on our socials, so stay updated with us on Instagram at @madefromklei!
CARE INSTRUCTIONSHow should I care for my products?
Polymer clay is fairly simple to manage. Here are a few care tips to keep them in tip top condition:
1. Handle with care when putting on/ removing as they can break
2. Kindly refrain from wearing them to sleep, shower, doing water sports or any vigorous activity
3. To clean, use a piece of moist soft fabric and let them air dry
4. Avoid wearing earrings when applying deodorant and hairspray
5. Store items at room temperature and away from direct sunlight
6. Refrain from storing them in cardboard boxes as the heat and moisture trapped inside can expedite rusting
Can I amend/ cancel my confirmed order?
We aim to have your products shipped and ready to go as soon as we can. Therefore, confirmed orders that have been paid for cannot be cancelled/ are not amendable.