FAQ

FREQUENTLY ASKED QUESTIONS

PRODUCTS

What materials are used in each product?
Polymer clay - It is safe to wear and durable
Metal posts and studs - We use surgical stainless steel coated in silver. We do provide 925 silver studs and clip-on options at an additional charge of $1

Will Items that are sold out be re-stocked/ available for backorders?
It depends whether the demand for the collection is high. If we are able to fulfil the requests, we will re-stock or create a time-limited backorder. Every piece from each collection is specially handmade with love, so no two pieces are ever the same. We usually update frequently on our socials, so stay updated with us on Instagram at @madefromklei!

How can I customise my own pair? 
If you would like to place a custom order, drop us an email at madefromklei@gmail.com, or DM us on Instagram @madefromklei and we will be in touch with you.
In the event that we are not able to fulfil your requests, we will not undertake your order.
 

CARE INSTRUCTIONS

How should I care for my products?
Polymer clay is fairly simple to manage. Here are a few care tips to keep them in tip top condition:
1. Handle with care when putting on/ removing as they can break
2. Kindly refrain from wearing them to sleep, shower, doing water sports or any vigorous activity
3. To clean, use a piece of moist soft fabric and let them air dry
4. Avoid wearing earrings when applying deodorant and hairspray
5. Store items at room temperature and away from direct sunlight
6. Refrain from storing them in cardboard boxes as the heat and moisture trapped inside can expedite rusting

 

ORDER

Can I amend/ cancel my confirmed order? 
We aim to have your products shipped and ready to go as soon as we can. Therefore, confirmed orders that have been paid for cannot be cancelled/ are not amendable. 


Can I make a return?
You can find out more about our Returns Policy here.

When will my order arrive?
You can find out more about our Shipping and Delivery Policy here.